We stayed from May 26 to May 30, 2025. When we checked out on May 30, we were asked to wait for 5-10 minutes and staff would checked the room. I guessed that is standard practice of this hotel and I did not have any problem with this. After the staff checked the room, we were told everything is fine. We were good to go. The deposit 3000 Baht will be refunded in 2 weeks. I wrote an email to H8109@accor.com (the only email I would find) on June 21, 2025, no response. I have not received the refund yet.
xiangyu
ทริปกับครอบครัว 3 คืน
10/10
One of the best stays i've had in a long time. Facilities are great, beautiful pools, bars and spots to eat. Bed is very comfortable and area is primo. But the best part is the hotel and restaurant staff. Huge shout out to Sita, Beer, Orn, Earn, Sprite, Brittany and all the other lovely people that work here.
Mike
ทริป 7 คืน
8/10
ok
Per Andreas
ทริปธุรกิจ 3 คืน
10/10
MARK
ทริป 2 คืน
2/10
약 7년전에 즐겁게 숙박한 곳이에요.
그 때는 남편과 저 둘이었지만, 이번엔 아이 둘과 함께 갔었어요.
공항 픽업 차량을 요청했지만 아무런 회신도 받지 못했고, 공항에 픽업차량도 역시 오지 않았습니다.
하지만 호텔측이 말도 없이 디파짓 오픈한 카드로 USD364.19를 결제했어요.
이게 무슨일인가요?
마음대로 이러면 무서워서 카드를 줄 수 있겠어요?
만일 무언가 청구할 내역이 있었다면 당연히 알려줘야하는게 맞는거죠.
그래야 우리도 그에 따라 대응을 할 수 있었겠죠.
멋대로 이렇게 큰 금액을 청구하다니 너무 화가나고 억울합니다.
이번 여행의 기억이 너무 나빠졌어요.
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
10/10
junho
ทริปกับครอบครัว 2 คืน
10/10
It is simply amazing
Ameer
ทริป 4 คืน
10/10
Elvar
ทริป 4 คืน
10/10
fantstic hotel, staff and location. a luxury hideaway in the centre of the action. walking distance to night markets, beach, shopping mall, bangla road. nearby attractions with easy accesability.
Trevor Neil
ทริปโรแมนติก 14 คืน
10/10
Breakfast Buffet was stellar
Roslyn
ทริปกับครอบครัว 4 คืน
8/10
Shelley
ทริป 11 คืน
10/10
Vincent
ทริปกับเพื่อน 4 คืน
10/10
Stephanie
ทริป 1 คืน
10/10
Stephen
ทริป 14 คืน
10/10
Great Hotel at a great location. All staff at the Grand Mercure are amazing.
Ralph
ทริปโรแมนติก 5 คืน
10/10
Excellent hotel, worth the experience
Barry
ทริป 7 คืน
10/10
Nice place to stay. Very clean and friendly staff
Stephen
ทริป 7 คืน
8/10
Really Nice Hotel to stay with Family
Bineesh
ทริป 6 คืน
10/10
The Grand Mercure exceeded our expectations. The resort is beautiful and we were very fortunate to have booked one of the 14 available 2 bedroom villas with our own private soaking pool. The villa was a bit pricey in comparison to a regular room but well worth the extra cost. The villas are great for families with older children. Staying in the villas allows you access complimentary tea and snack bar between 11am and 5pm which was fantastic. We ate dinner poolside one night and in the Bubbles restaurant another. Food was good and reasonably priced. Location was also great. Steps away to tons of bars, restaurants and shopping. Located 3 blocks from the beach. I highly recommend this resort if you plan on visiting Patong in Phuket.
Kerby
ทริปกับครอบครัว 4 คืน
10/10
Hotel staff was very polite and courteous, and great breakfast options
Remy
ทริป 4 คืน
10/10
Hospedagem impecável! Atendimento excepcional, equipe atenciosa e sempre disposta a ajudar. Quarto confortável, limpo e bem decorado. Ótima localização e café da manhã delicioso. Recomendo e voltarei com certeza!