The hotel is awful and management is worse. Upon arrival, the room had a broken curtain that couldn’t be closed and also faced the street. You would have to change clothes and sleep with a windows with partially open curtains. The staff tried to fix this by stapling the curtains shut but could not close the top curtains open to upper floors of buildings across the street. When I asked to cancel the reservation and go to another hotel, I explained the inconvenience of paying to get their hotel and of having to pay to get to another hotel, but that I would feel more comfortable doing that then staying in the room. I asked for a full refund. Hotels.com contacted the hotel and urged them to cancel the reservation and issue a refund, but the Prime London Hotel management refused to refund the reservation and let me leave and told the support team at Hotels.com, that they had fixed the issue when they had not. The bathroom door in the hotel room was also dirty with brown streaks as if it had not been cleaned. The room was old looking and had a desk without a chair. When the sheets on the bed were pulled back, there seemed to be evidence of bed bugs on the sheets that bed washed and reused. There were what looked liked bug shells and dark and bright red spots on the left and ride sides of the bed. The hotel does not have staff between 7pm and 11am, so there was no one to assist me. I had to sit on a nightstand for 10 hours overnight before being able to go another hotel.
