เมอร์เคียว โฮเทล อพาร์ทเมนท์ ดูไบ บาร์ชา ไฮทส์

Love it

Loved it. Very nice to stay at. Good space. You get to see the sunrise

Randa, ทริป 2 คืน, 6 พ.ย. 2021

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Room was not comfortable as the noisy road along sheik zayed road penetrates into the room. We were actually booked for three nights but lect on the 3rd night as my children could not sleep. Curtains was dirty as if they were never washed for a three years. Carpets were dirty and have not been washed (you can actually see the dirt when you go to washroom and notice the floor will have black dirt on the wtarery floor. Bedside clock was not available. Bed smells like fungus in it and you can actually smell it once face is laid down on the pillows. Sliding cabinet for the clothes cant hardly slide. Curtains are very difficult to move as it is damaged from the top rail. Food for buffet dinner was so terrible that we wanted to take it to room and re-cook it, however they did not allow the food to be taken to room. Food was wasted and not showing a very good advocacy. Shower heater was coming hot and coming cold with time. Bidet hose is difficult to press. Bathroom floor design is terrible, level of floor is the same as per the level of the living room. Micorwave was defective but changed after long discussion. Office chair is noisy and could not be adjusted as it is damaged. Lastly, you cannot complain as the operator, housekeeping, duty manager were most of the time busy. We were lucky to contact them on the seond day already and they said because of too much customers that they could not attend to calls.

Jerry, ทริปกับครอบครัว 3 คืน, 4 พ.ย. 2021

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Dirty bad and never again

Very dirty 2 weeks not even one time vaccumed the room ....service not cooperative Each day need to ask for something Towels...coffee....soap....toilet paper .....ect.... Not even close to mercure europe Very very bad codition Never again Not recomended at alll

simona, ทริป 14 คืน, 3 พ.ย. 2021

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Terrible service, long queues, unhygienic gym

Erin, เดินทางเพื่อทำธุรกิจ 15 คืน, 13 ต.ค. 2021

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It was amezing and good service thank you

Ahmad, ทริปกับเพื่อน 3 คืน, 1 พ.ค. 2021

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Bad service

The service is terrible I didn’t feel like I was a guest at all. Access card didn’t work for most times . The parking attendant/security wasn’t helpful to let me in the parking when my access card didn’t work despite asking him and explaining to him . Didn’t even care to assist while another guest had to embarrass me coz I’m blocking the entrance coz of the card issues. After getting another access card saw another guest with same issues but was let in. And same attendant said he is inhouse guest . When complained to the duty manager he imply that long term guest are treated differently. So humiliating as they Would have different service depending on your type of stay. Another entrance attendant did the same feeling of discrimination to me as he saw me needing a parking but didn’t care to let me while he let another nice looking car. There is still discrimination at this time is disgusting. Hotel services like this that makes you feel you have to exactly have a better status to be treated well is not acceptable. If you want to feel relaxed then I don’t recommend staying at this hotel unless they change their attitude towards guest. Reception and supervisor was different as very polite and assisting. Rooms are decent size and very nice. Service parking is a no no. Duty manager need to be empathetic .I’ve stayed on this hotel for many times and always had problems with their service but facilities good and reception acceptable.

Jann M C, ทริปกับเพื่อน 2 คืน, 19 ก.พ. 2021

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Great beds

It was perfect adequate for a budget priced hotel, very clean, beds were excellent had the best nights sleep.

Sarah, ทริปกับเพื่อน 1 คืน, 5 ก.พ. 2021

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amazing services

Friendly staff , quick service. Furniture quite old . What make my stay with my family amazing? Is a good services from duty manager Ms. Laximi who helped me during our stay and following up with us from time to time , thank u Laximi . Regards Sayed Zaid GDOS - city group of Htls

Sayed, ทริปกับครอบครัว 1 คืน, 17 ก.ย. 2020

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Thanks for your service. I've checkin for this booking and very fast, no need to wait A++++

Elizabeth A, ทริป 1 คืน, 19 ก.ค. 2020

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I was pleasantly surprised. from the hospitality of the service to the ambience of the facility was great. One of the front office staffs, called Umer went beyond to make sure myself and my family enjoyed our stay. I must add, its a very clean hotel and I can't wait to revisit.

ทริปกับครอบครัว 5 คืน, 16 ก.พ. 2020

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