You can tell that the hotel once was a great hotel but has been neglected. Bad cleaning and weird smell in the hotel room.
The pool area was huge but old and needs som maintenance.
ผู้เข้าพักจริง
ทริปกับเพื่อน 2 คืน
10/10
Her şey çok güzeldi, herkes güleryüzlü ve ilgili. Bütün çalışanlara teşekkür ederiz…
Salih
ทริปกับเพื่อน 6 คืน
10/10
You was very happy with all the services provided
naveed
ทริปกับครอบครัว 4 คืน
10/10
Fantastic holiday, amazing hotel at a brilliant location.
Paul
ทริป 8 คืน
10/10
Good
Samer
ทริป 4 คืน
10/10
Magnifique
AMAR
ทริปธุรกิจ 2 คืน
10/10
Hotel was beautiful and they upgraded us to a suite after some water issues in the previous room.
Jyoti
ทริป 2 คืน
4/10
Very dirty rooms, balkon I have to clean it by myself, 2 Towels, 2 waters for 3 people. Only good thing was food
Ricardo
ทริปกับครอบครัว 1 คืน
10/10
Fiona
ทริป 7 คืน
6/10
For what we paid the hotel was fine. All of the staff were lovely and very helpful. The breakfast buffet had a really great selection of food which we enjoyed. The location is good for walking across the nakheel mall. However there were a few things in the room that bothered us. The light switches were very annoying, they had an image on them for which switch did what but this has faded and is impossible to see when it’s dark and you need a light on. There’s also a delay between pressing the button and anything happening so you’re not sure if it’s worked or not. The fridge door in our room didn’t shut properly which was frustrating as it meant we couldn’t keep anything properly cool. The shower wasn’t great, doesn’t have much power and wouldn’t stay a consistent temperature, kept going freezing cold or scolding hot. It’s also quite difficult to get into as it’s a bath within a shower screen and there’s not anything to hold onto whilst climbing into the bath except the flimsy glass door. I don’t know if we were there a busy week but the outside pool very quickly ran out of sunbeds and we were sent down to the beach.
Katherine
ทริป 3 คืน
10/10
From start to finish, our first trip to Dubai (and to the Dukes at The Palm) was absolutely top tier and it will certainly not be our last.
We arrived to the hotel around midnight to check in and the entrance hall was something to see....beautiful. Mary was welcoming, efficient and before we knew it we were checked in and on our way up to our room.
The room was clean, spacious and the only comment i would of had that we could have done with a few more hangers in the wardrobe (but thats the only issue we had the whole time there)
The gym facilities were good, the indoor pool was nice and quiet, and the outdoor pool and beach area were brilliant. Again, only comment would be that there was a lot of towels sitting on loungers that were not in use for well over an hour while people were looking for sun loungers. The food and drink from ULA at the pool area was great, breakfast service at GBR had a goo selection, and the food in the Khyber restaurant was top tier!!!
Room cleaners always had our room immaculate, and even tidied and organised my partners make-up and brushes when cleaning the room.........she was over the moon!
Service from everyone in the hotel was 2nd to none, and Riza assisted us with a late checkout when leaving as our flight wasn't until 0130 the next morning.....it was slightly expensive to keep the room on the extra 7/8 hours, although we would have been struggling if we hadn't.
All in all, couldn't have asked for a better experience!!
Chris
ทริป 10 คืน
10/10
Johanna
ทริป 9 คืน
10/10
Maria
ทริป 7 คืน
10/10
Carl
ทริป 1 คืน
10/10
Ian
ทริป 6 คืน
10/10
Very nice and clean
Noora
ทริป 3 คืน
10/10
Dukes location was awesome, food amazing, liquor pricing is too much
Rhonda
ทริปกับครอบครัว 3 คืน
10/10
Tunde
ทริป 5 คืน
8/10
There were no quiet-zones, missing quietness.
Too loud music
Helle
ทริปกับครอบครัว 6 คืน
8/10
Michael
ทริปกับครอบครัว 7 คืน
8/10
Overall a nice hotel, the Beach Umbrellas need updating as all have rips in and do not stay in place, Hotels.com VIP Reward only available in the hotel bar not all bars on complex, the outside flooring lets the look of the property feel dated.
Ryan
ทริปกับครอบครัว 6 คืน
2/10
Remo
ทริป 11 คืน
6/10
Pictures look different to the actual rooms. Rooms are very back dated. The rooms weren’t very clean. Pool and beach were lovely but the pools tiles weren’t coming off a lot in the pool. The food is really nice it’s just a let down by the rooms and cleanliness