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I liked the pool facilities. The bar/ lounge area is very modern and nice, the staff are friendly

This hotel was average. It was nearly renovated, but all that surrounds it is train tracks and construction. All in all, it was nice enough but I'd make a different choice next time.

Everything was fine, service, restaurant, room, pool.

I love that there was an indoor pool to entertain my daughter. The rooms were very spacious and comfy. Very pleasant hotel and close to downtown Nürnberg.

There was a Great restaurant, service was slow but friendly

Hotel is very central and close to museums, old city and shops

Customer service needs some improvement in terms of friendliness/attitude. The front desk was busy when we walked in but the lady simply kept typing on her computer for several seconds as I stood there before I got a “yes please” in German while she did not make eye contact. Another lady eventually helped us but not a great impression. We were assigned a room that did not accommodate us in terms of number of beds, despite “executive” rooms advertised as able to accommodate a family of four. Staff brought in two rollaway beds but then we were so tight in the room we had to climb over furniture. We wanted to see the indoor pool but we got scolded by the pool attendant when we poked our heads through the door because we were wearing our street shoes. I did not intend to walk on to the pool deck in my street shoes, but I couldn’t actually see the pool unless I opened the door and at least took one step in. He was quite rude. We then used the pool which was quite nice. It appeared there was a hot tub, which then we thought might have been the baby pool, as it was just sort of warm - and it needed to be cleaned. The breakfast was plentiful and the staff was very nice in the restaurant.

Nice environment and comfortable hotel. Convenient to move around

The location is perfect, near the station, near the old town gate, near good restaurants. The room size is pretty large, good modern interior design. The service, front desk are nice too.

The room was too warm. Could not adjust the temperature