I reported that my AC isn’t working and no one ever called and looked at my AC although I was told about 4 times that someone will come by my room to look into the matter. No ONE EVER DID. I spoke with several agents via phone and in person in the diamond club lobby and to no avail. So I was left to sleep in heat, sweating which made my one night stay completely terrible. I tried to speak to the manager but had to leave before they could make it to me as my taxi was waiting. Prior to that, every time I asked for a manager, I was told they were in a meeting. While the resort is beautiful, this matter made my stay very miserable and uncomfortable as you can imagine. Also, I called for a bellboy and they kept repeating “I don’t know” until the eventually hung up on me. (I guess he couldnt speak English) I hope the review reaches the management as I am back home now.
Kyanah
Kyanah, ทริป 1 คืน
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8/10 ดีมาก
6 ก.พ. 2025
It was a very good stay but very expensive. Definitely a treat, but not a deal. The staff is extremely friendly as long as you tip consistently. Water was mostly clear but not great for snorkeling. Beautiful view with a balcony.
Sarah
Sarah, ทริป 5 คืน
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10/10 ไร้ที่ติ
27 ม.ค. 2025
Sori
Sori, ทริป 1 คืน
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6/10 ดี
10 ม.ค. 2025
Got the diamond club package. Sadly it didnt feel super beneficial.
Food was mediocre. The entertainment was great 1 night with the live band. After that it was just boring. This is coming from someone who can always find the fun.
The best part of the trip was the butler. Je was attentive and made sure we were taken care of daily.
Ebony
Ebony, ทริปกับเพื่อน 5 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
6/10 ดี
9 ม.ค. 2025
The gift shops are a rip off- don’t shop there. Cigars are super expensive and they are fake- Don’t buy from the resort! Soooo expensive!
Alexandra
Alexandra, ทริปกับครอบครัว 4 คืน
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8/10 ดีมาก
9 ม.ค. 2025
Se ve un poco viejo, deben de darle mantenimiento a las instalaciones y colocarlas a las vanguardias de los tiempos
Hector
Hector, ทริปโรแมนติก 2 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
8 ม.ค. 2025
This was my third time there. The staff remembered me and treated me well.
James
James, ทริปกับเพื่อน 10 คืน
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10/10 ไร้ที่ติ
7 ม.ค. 2025
Pensé que era más seguro. Llegamos y teniamos una botella de champaña. Al tercer día buscamos unas copas para tomarla y ya no estaba. Llamamos y nunca nos enviaron otra.
Oscar Ortega
Oscar Ortega, ทริปโรแมนติก 7 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
2/10 แย่
7 ม.ค. 2025
Rude staff and terrible service.
Margaret
Margaret, ทริป 2 คืน
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10/10 ไร้ที่ติ
6 ม.ค. 2025
Um ótimo lugar para ficar, mas com pequenos proble
Royalton foi uma grande surpresa. Muito moderno. Pessoal bem treinado. Restaurante element era bom, os demais não. Muitas atividades noturnas de entretenimento. Os valores de produtos e de objetos que se vendem lá são muito maiores que no aeroporto de punta cana
Maria do Socorro
Maria do Socorro, ทริป 7 คืน
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8/10 ดีมาก
5 ม.ค. 2025
ผู้เข้าพักจริง
ทริป 4 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
4 ม.ค. 2025
Yevhen
Yevhen, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
4/10 พอใช้
3 ม.ค. 2025
Felt like I was on a used car sales lot the entire time; everything was an upsell to all inclusive.
Black mold in rooms; painted over, bartenders cheat on drinks, rude service.
Definitely do not waste your money on this resort.
Joseph Andy
Joseph Andy, ทริป 8 คืน
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10/10 ไร้ที่ติ
2 ม.ค. 2025
Excelente trato y servicio. Muy buena calidad humana de todos los trabajadores. Motivos por el cual volveremos pronto. Gracias a todos y feliz año nuevo.
Clarivel
Clarivel, ทริปกับครอบครัว 4 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
31 ธ.ค. 2024
Lasanya
Lasanya, ทริป 5 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
30 ธ.ค. 2024
This was our 2nd time staying here at the Royalton Chic and the staff has consistently been amazing! The buffet is surprisingly delicious with a wide variety of options. The restaurant options are also a plus.
Timothy
Timothy, ทริปโรแมนติก 5 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
29 ธ.ค. 2024
I hated that when we arrived our Reservation was messed up, although I tried getting in touch through Expedia and directly with the hotel.
With that said, the people at the hotel were really good to work with and made a horrible arrival switch into a great experience. The staff was wonderful from the Diamond Club help to the Comcierge to our building staff.
Henry
Henry, ทริป 2 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
29 ธ.ค. 2024
Ingrid
Ingrid, ทริป 4 คืน
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6/10 ดี
28 ธ.ค. 2024
Over all the place was not what i expected. Bars all close early when not open even if there is workers at the bar won’t serve you until bar opens, which don’t make sense at adults only. Rooms are very small. If you need to sit down to go to bathroom hope your not over 6ft cause there was no room in toilet area. Food was ok. They had a Christmas special dinner, that was nothing special, then they used the left over food from that Christmas dinner to serve us same food 2 nights later as a special beach dinner. First time I’ve ever been to punta cana, can safely say we will be going back to Mexico for our future trips. People in punta cana make you feel like you are an inconvenience to them where in Mexico everyone is very friendly weather on the resort or not. Drinks were as expected for an all inclusive. Oh yeah I ordered fried chicken from the restaurant munchies and as you can imagine it was deep fried was great until I found a zip tie in the chicken, I do have pictures lol. Over all out of the 5 stars they rank by id give this place a 2. Have a great day
Lisa
Lisa, ทริปกับครอบครัว 7 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
28 ธ.ค. 2024
Pedro
Pedro, ทริป 2 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
2/10 แย่
26 ธ.ค. 2024
Horrible property absolutely boring. Rude staff. If you’re looking for a fun and lively experience this is NOT the place. They keep following you around to sell their diamond membership. Had a horrible experience here had to switch resorts.
Joshua
Joshua, ทริปโรแมนติก 7 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
6/10 ดี
25 ธ.ค. 2024
We paid for diamond club ocean view suite so we could get premium drinks & we had butler who we used mainly to book our reservations for restaurant. Check-in was a breeze so that was good along with some of the entertainment. However, food was not so good. Either it was tasteless or just not good.
Pizza was okay, steak & sushi 👎. coffee place snacks & diamond club lounge one of the burgers we had by the beach restaurant which i believe is reserved for diamond club people was 👍. Overall 1 star out for food. Next was hospitality. Im not sure why we kept getting ignored and downright been rude to by some of the staff in the front who were not helpful to us but helpful to others. I almost left this hotel for another. Excursions…I ended up paying a lot less booking it myself online but know that some of the transportation for excursions will NOT be allowed to enter to pick you up so be prepared to walk to the gate. By the way diamond club members got to do the hydrotherapy pools which includes cold plunge and jacuzzi pools so that was good as well but again staff seemed cold. Ok lastly the room cleanliness… it was meh. Oh & we were not able to get ice the whole time we were there because it was “broken”. there should be maintenance & more than 1 ice machine location for a hotel this size. expected more for diamond club. Needless to say we loved DR and would be back but NOT to this hotel and again a lot of people will have different experiences but this was our experience.
Anzhela
Anzhela, ทริปโรแมนติก 5 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
25 ธ.ค. 2024
We went with six friends, and it was a great experience overall. The food was good (but we’re guys so our standards are not high), and the staff were incredibly kind. They often asked us where we were from and even tried to speak our language, which was both thoughtful and amusing. Since we booked through Expedia, we received special perks, including a complimentary dinner at a fancy restaurant that usually comes with an additional charge. I would recommend this place for couples, as there aren’t many young people to meet. However, the parties and activities were still enjoyable and well-organized.