เฟล็กซ์สเตย์ อินน์ ชินางาวะ

Area was very clean, and you can enjoy the convenience and feel of a small residential area within walking distance (10-15 min) from Shinagawa station. Staff were very accommodating and allowed us check in at 1130AM, which gave my travel companion and I the rest of the day to sightsee and wander around the area. In terms of size, the room was exactly what you'd expect from a Japanese hotel. However, it included a small kitchenette and microwave. Very handy! Being nearly 6ft tall, I found using the bathroom to be quite comical, as there is *very* little room in between the bidet and wall. The shower and bathroom amenities were your standard fare. If you like soft pillows, comforters, and mattresses, then you will love their beds. I'd recently stayed a different hotel with a much harder bed, so this was like sleeping on a cloud. The room included two small closets to the left, where you can store your belongings and hang up jackets. Overall, I'm very pleased with my stay and intend to use Flex Stay again in the future.

Excellent location. Friendly staff. All the amenities you need. Close to train station and shops.

Worried that the hotel check in closed at 10pm. Advised hotel that we may be late as our plane landed at 7.30pm, we had to pick up a couple of things from the airport and being new to the country we may be a bit slow to pass through customs and navigate the train to hotel. Received an email containing info on keypad to get in after hours and to email them and that they would contact the night staff to help us if necessary. We arrived at 11.30pm. Someone was waiting for us to check in thank goodness! After a whole day of flying and transfers we really just wanted to rest. With a easy and friendly check in we were able to do just that.

Could have been better . It was a decent setup, just could have been a little cleaner . It was rough around the edges but wasn’t bad overall.

the room was very small and it did not have enough space for passengers with big luggage.

It’s location is really nice, also the price is good. All the amenities were good too.

Stayed at this hotel due to its proximity to Shinagawa Station. I checked in late and they forgot to take my passport details so the front desk called me in the morning to drop down. Convenient location, though there was not too much to do at night in the vicinity. As others pointed out, the lack of a mirror in the bathroom made shaving more difficult than it needed. The room was very comfortable, with a fridge, kettle, microwave & kitchenette. Like most rooms I stayed in in japan, it would be a tight squeeze for two.

Midnight locking of the doors is an inconvenience that should be remedied.

The service at the hotel wonderful. The staff is so kind and friendly. That being said our actual room was just ok. It seemed like it was in need of renovations. It may have previously been a smoking unit because all the panels in the restroom were yellow. Overall was a bit dingy but was fair for the price.

Room was clean but it was so small