สปริงฮิลล์สวีทส์ ดีทรอยต์ ออเบิร์นฮิลส์

Broken hottub never to return

The hottub was not working and it was listed on website as having one. We asked at front desk the 1st night ( we stayed 3 nights) and i asked if we could be upgrqded to room wirh hottub. Never followed up with us after asking a 2nd time. Like tryinf to qvoid rather than address. Very disappointed with it being Marriott brand known for guest service. Mary at breakfast was super friendly and even got out waffles that werent on the menu the days we were staying!

Melinda, ทริปกับครอบครัว 3 คืน, 22 มี.ค. 2022

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No comfort, no class

No jacuzzi as advertised, my room smelled like smoke, the room wasn’t vacuumed, the staff was rude when I asked for a refund. And how do you call a 50x14 one room place a suite?!

Danielle, ทริปกับครอบครัว 1 คืน, 11 มี.ค. 2022

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Always a Good Experience

Service is always excellent at the front desk. Breakfast M-F has mini omelettes and bacon/sausage in addition to the prepackaged items available on the weekends. Location is convenient to the area.

Sharon, ทริป 4 คืน, 10 ก.พ. 2022

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Good job

Marcus, ทริปกับครอบครัว 1 คืน, 29 ม.ค. 2022

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This property was not at all what I've become accustomed to while staying at SpringHill properties. The door to the room was so ill-fitting that it had light pouring in from all four sides. There's no point in room-darkening blinds when they don't block the light on the top and bottom. I was surprised this property still had carpeting since hotels have been pulling them for years due to sanitary reasons. This hotel looks to be in an area that's getting built up given the construction going on.

Shawn, เดินทางเพื่อทำธุรกิจ 2 คืน, 28 ม.ค. 2022

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Everything was nice besides the lady behind the front desk when I checked in was very rude

Robyn, ทริปกับครอบครัว 1 คืน, 22 ม.ค. 2022

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Quality and Value

Super clean hotel. Friendly staff. Nice sized rooms - especially for a family of 5. We were able to hole up for the night, catch a movie on Netflix, and enjoy some popcorn from the hotel shop. Really made a hard week (death/funeral) better for a few moments.

Robert, ทริปกับครอบครัว 1 คืน, 26 ธ.ค. 2021

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1- Door knob fell closets not very upsetting. 2- toilet not secured to floor. 3- mildew on inside of shower curtain. 5- while cleaning shower curtain, covered grease or oil. 6-trash in trash cans when entered room. Enter room late in evening didn't realize short comings

Ronald, ทริปโรแมนติก 1 คืน, 25 ธ.ค. 2021

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Allowed us to stay even though expedia had not released funds and we stayed Christmas eve night. They were short staff, like everywhere, but it only affected the bar being closed and limited room service. The Market and amenities are all self serve with your room key card. Property was clean, quiet and felt secure. My room was accessible. plenty of room for wheelchair and shower was awesome.

Teresa, ทริปโรแมนติก 1 คืน, 24 ธ.ค. 2021

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The staffing was excellent and personable. The room was very clean and in order. Fantastic stay and will come back to it as I am in the area quite frequently.

Ricardo, ทริปโรแมนติก 1 คืน, 20 ธ.ค. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Expedia