I was a bit disappointed about my stay here as the price didn’t reflect the service.
First the good points, the room was of good size and had everything you needed. Kettle, hairdryer, safe etc. Some parts of the breakfast were good, ie: the options, the bacon and the omelette station.
The location was perfect though and my room on the third floor was pretty quiet.
The bad points: The bed was ridiculously uncomfy. As a guy who enjoys a pretty stiff bed at home this was another level. The pillows and bed were like blocks of concrete with a sheet on top. I woke up numerous times every night and the first few hours of the night I had back and shoulder pain. I’m 30.
The sausages for breakfast were underdone hotdog sausages basking in luke-warm water. Needless to say if you’re expecting a full English, don’t. Also, no eggs in the buffet station. If you want scrambled or fried you have to ask them to do them for you. The service was average. Just small things like putting towels on the bed for you rather than in the bathroom hung up. Not replacing sugar or tea bags.
Took a while to check in and at one point 7:00 am. The key for my room stopped working and there wasn’t anyone at reception who could help so I was locked out.
Considering it’s Thailand and I was paying $100+ AUD per night, I was expecting a lot more and was underwhelmed and disappointed overall. If I went back to phi phi I wouldn’t stay here again in all honesty.