Booked a 2 night stay at this hotel. Before arriving, they communicate to utilize a parking garage as there’s driving restrictions in Florence and can’t access the hotel with a vehicle.
When we booked the parking garage, they informed us they opened at 7:00 am and needed 1 hour to get the vehicle. This wouldn’t allow us enough time to drive to the airport to make our flight. When we reached out to the hotel (well within the cancellation period) they told us the owner wasn’t in until the morning. The issue was being pushed, hotels.com was also advocating for us due to the situation and the length of cancellation given but the owner refused to refund the second night.
It was bad enough we were robbed of our money, but the icing on the cake was the construction- removing of ceramic tiles which was extremely noisy, our room was beside the front desk which you heard everything, and the bed was by far the worst I’ve seen in a hotel. Extremely hard, and rooms outdated as the wallpaper was peeling.
The location is good, but there’s plenty more hotels in the area. We’re frequent travellers and this is by far the worst hotel we’ve ever stayed in. Hoping to save someone a terrible experience like we had. Avoid at all cost!