2/10 แย่
6 เม.ย. 2025
Stay away
We arrived and the room we have reserved was not available, the room we got smelled like smoke and wasn't ready, one of the restrooms had urine on the toilet seat, the floor was dirty, the king bed was not ready with pillows that were not sure if they were clean as they had stains. We talked to front desk they told us they had no other family suites and offer to fix the one we already had, they did came and cleaned the toilet and set the bed for us and try to spray air cleaner for the smell. The showers had no hot water and the pool was not available and no we're on the website lets you know that the pool is not available. I had requested late check out and they told me on the day we were leaving that we stay but we diceded not to and they still charge my card. Overall not staying here again and no compensation was given to us for all the inconvenience.
Fernando
Fernando, ทริปกับครอบครัว 1 คืน
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