The first room we were given had not been cleaned after the last occupants, we were moved to another room. The room was okay, but the windows did not shut properly, one had a broken latch and other did not have a latch at all. The door to the shower looked like it could do with a good clean and the carpets. There were no electric sockets near the bed at all, we had to keep unplugging the kettle to use charge our mobiles and use the laptop, and the bed side light was faulty, by the end of the stay it did not work at all.
They did not have a lift, and the stairs were bare wood very narrow and shabby paint work. We had the noisiest neighbours they had no idea what a door handle was for, when they slammed the doors it reverberated all through the room. We would of called the receptionist on the room phone, but that did not work, we report a couple of times to no avail. After going down to the reception twice to report the first dirty room and then no electric in the next room, we couldn't be bother to go down again to ask them to tell the neighbours to stop slamming the doors, we asked them ourselves but they didn't understand us. The fire alarm went off at 02.30 am, we were informed it was a neighbour was smoking in their room, which sets all the alarms off. The staff were friendly and looked like they were sorry for all the problems we had.