Pros: The hotel is in a perfect location, just a short walk from The Bund and Nanjing Road. A great roof terrace bar that adds a significant plus to this hotel.
Cons: NO internet in the room at all. I've complained several times to the reception, but limited ability of receptionist who doe not speak well English resulted in no help. I tried to speak with manager as well, but they never arranged that. I was at the reception 3-4 times during my 6-night stay, but nothing changed. They did not help at all. I am still waiting for the manager to reach out to me, but nothing has happened. Another thing - the breakfast setup looks more like 3 star hotel than 5 5-star. I've tried other hotels in Shanghai, and they were more luxurious (seating, the atmosphere, etc) than the Hyatt on the Bund. It is very crowded in the morning and it is a bit dirty with massive production.