6/10 ดี
18 ส.ค. 2025
not clean
We booked this hotel because it had an "excellent" rating with 1000 reviews. The front desk person was great. However, the common areas were not clean. The elevator was especially dirty. The bathtub was very old and not clean. I have always trusted the ratings on hotels.com but this one was a miss.
The multiple "10/10" reviews and "liked: cleanliness" are very misleading. After our stay I went back to look at other reviews in detail. The Aug 4 "poor" review has photos that were very similar to our experience.
I would hope the management would take note and clean up the facility to make it "excellent" rather than bury any negative comments with misleading "10/10" excellent reviews.
For future Hotels.com stays I will look closer at the specific reviews before booking.
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