We took an uber from the airport, it was confusing to find the entrance, no one helped with our bags, the check in process took forever, and there were long lines.
once we finally get ready to go to the beach, there were restrictive policies for what you could carry into the pool but it was not clearly communicated or enforced at the pool entrances. For instance, my friend and i had a small paper bag with us, and we were stopped and checked, the woman at the etnrance said she had to check all bags, there were 3 other women with very nice luxurious beach bags and they were not checked at all, one women just went straight passed the security. My friend and I felt like we were unfairly selected for a "random" security check based on superficial assumptions. It was upsetting and uncomfortable. I talked to the front desk, and they "made a note" and sent it to their managers. I never heard back from them.
When I followed up with them, they said that there are separate managers for pool security and hotel management and that I would need to contact people separately. This fragmented approach allows the hotel to disregard any responsibility for mistreating supposedly "valued" guests.
Not only was the pool area extremely crowded but it wasn't even regularly cleaned. In the morning you'd find plastic cups and garbage in the bottom of every pool. It was gross.
It was also super inconvenient to have one cafe, that had long lines each day just get a morning coffee.