On-line we inquired about early check-in, which they said was possible for a fee, but I told my son let's go there and work it out. We arrived at 1:00 for a 3:00 check-in booked thru Hotels.com. They were unable to give us early check-in, although there was 1 car in parking lot. I tried to pay my $100 deposit for my son, so I could leave. They wouldn't take it till actual checkin. At 3:00 ish my son called to put me on the phone with front desk to give them credit card info for deposit. They wouldn't take it. I had to stop what I was doing and come back. At 3:30 is they assigned him a room. Door lock was broken and he couldn't get in room. It took till after 4:15 to get into another room, although the motel was practically empty. Front desk people were polite enough, but clearly not trained or supported to accommodate customers. Front lobby and entrance are gross and unmaintained, in shambles. The whole place - computer systems, staff training, etc, is dismal. For $10 more you can get a much nicer experience at a Quality Inn.
