Reservation was made in August for an accessible room for the middle of September as we have medical issues. Arrived at the hotel mid-afternoon. When we registered, the front desk said there were no accessible rooms available and put us in another room. She did her best and finally got us an accessible room but the length of time we had to wait we had already unpacked. Five stars for her! Disappointed that the entrance door was dirty, parking spaces not wide enough, water pressure was very low at the sink, no door/wall hooks in bathroom, no USB ports, no signal for network TV stations, couldn't hang clothes as frig is in that area. Will not be staying there again. It was convenient to downtown though.