4/10 พอใช้
1 พฤศจิกายน 2022
The ocean view from our room was amazing. The parking attendant was excellent and the hotel front desk staff were polite.
The hotel gave us towels that were worn bare and had holes in them. We complained and showed the front desk. They apologized and got us new ones, but after a few days, we got towels with holes again. They were like rags that should have been tossed and replaced. The refrigerator in our room smelled like fish. We couldn't put any of our food or even water in it. We complained and the cleaning staff came and wiped it down with a wet cloth - no cleaning products - so it did nothing to get rid of the fish smell.
The beds were the worse. The mattress was so hard that our bodies ached from sleeping on them. I have never, ever encountered a mattress so hard that it was beyond firm.
We will never stay at Shin Shin again.
Robin
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