Good stay but it could have been better considering the price, the rooms are big but basic not much decoration or personalization that you could expect for a theme park -1 star for the value for money.
At arrival after a 10 hours drive you could expect a nice restaurant, it’s 9:30pm the restaurant “the palm” close at 10pm…. Good timing…. Not, personnel unhappy to see us arriving a bit late, telling us “only reservation after 9:30pm…. You could smell BS and Low customer care for a mile on their faces: - 1 star.
Ordered room service the other night, carrots are here just for decoration…. They are old, left on a shelf for days and even black, don’t give you much confidence for the oily saggy food, seriously at this price…. : - 1 star.
Last day, check out super easy, the pool is super family friendly and Kristen at our service was just perfect : + 1 star.
Total 3 star, we will go back in Universal studio but not sure we choose Hard Rick Hotel next time
