ฮอลิเดย์อินน์ เซนต์ปีเตอร์สเบิร์ก เวสต์

KIM Assistant Manager Treats Guests like Garbage

KIM the assistant manager is the worst hotel employee I've ever dealt with in my whole life. First of all, she is racist, has no manners and is very rude. I've been to this hotel in several occasions and there's always an issue with this lady and mistreats guests. I checked out at 11am and went to the pool with my family and other friends that also stayed with us, and she came and kicked us out of the pool area. I've been to many hotels around the world and after you check out your room you are still allowed to enjoy the facilities until you decide to go home. She said that once you check out you have to go and that would call the police on us. According to her, that is IHG and Holiday Inn policies. I dont think that is the compamy policy to treat guests like piece of garbage. I will send an email to corporate I hope I can get an answer on this soon from them.

Carlos, ทริปกับครอบครัว 1 คืน, 9 ต.ค. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Hotels.com

Horrible customer service

We were given a room where the toilet leaked through the floor so they changed our room to a dirty room so we complained again and finally got a “clean” room but the door didn’t lock and the tv remote didn’t work and they never changed our towels or sheets our entire two weeks there even though I was there for surgery. AND the comforter had a blood stain on it and I complained about that and was told a manager would call me the next morning and no one ever called me the entire two weeks. Worst hotel experience ever!!!

David, เดินทางเพื่อทำธุรกิจ 12 คืน, 12 ก.ย. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Hotels.com

Will find an excuse to come back!

Very friendly staff and the whole property is very well kept. Everything looks new! I really liked the room layout.

Micheal, ทริป 1 คืน, 28 ส.ค. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Hotels.com

Bed bugs!

Amireer Hassan-, ทริปโรแมนติก 5 คืน, 22 ส.ค. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Travelocity

It was very clean staff was excellent

ทริปโรแมนติก 1 คืน, 21 ส.ค. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Expedia

The Water pressure was not very good and on two mornings we didn't have hot water, it was luke warm.

Angie, ทริปโรแมนติก 5 คืน, 18 ส.ค. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Expedia

Cleaning

ทริป 1 คืน, 17 ส.ค. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Expedia

Friendly staff, cleanliness

ทริป 1 คืน, 16 ส.ค. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Expedia

Avoid this hotel

Would not recommend this hotel at all. 1. They would not let us check in when we had arrived early which was fine but they never called us like they said they would once our room was ready. So we had to guess and just show up back at the hotel an hour after check in time hoping a room was ready which they then claimed they were waiting for us…The front desk staff were very unorganized and rude. 2. Room was a non-smoking room and clearly smelt like smoke. We informed front desk and they claimed they would have someone clean it while we were out. We came back 6 hours later to it smelling the same, if not worse. 3. The air conditioner made a ridiculously loud thumping/vibration noise that kept us up most of the night to the point where we eventually had to sleep with no air on…in Florida in July. 4. After barely getting any sleep, housekeeping decided to knock on our door at 9 AM (two hours before check out time). We yelled no thanks and tried to go back to bed but then 10-15 min later someone was ringing the phone in our room from the front desk to check if we were still there. Do not stay here. It’s a lot cheaper than the other hotels in the area but clearly you get what you pay for.

ทริป 1 คืน, 31 ก.ค. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Hotels.com

very nice property

ทริปกับครอบครัว 1 คืน, 30 ก.ค. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Expedia