2/10 แย่
10 ก.ย. 2025
Terrible experience & completely unsatisfied
High price, difficulty checking in after booking through hotels.com and using a gift card for payment; employee didn't know how to use a gift card for payment with no expiration date and made me give another form of payment so I was charged twice & she wanted me to contact the gift card company to resolve the issue but didn't offer any other solutions & refused to figure out how to look up my reservation and payment through hotels.com to confirm payment was already made or to accept the receipt I had for proof of payment online. The remote wouldn't work for the TV and the battery cover was missing (employee brought me two sets of batteries twice to replace myself but didn't wait to see if they worked so I had to call multiple times and only 2 of 8 batteries worked). No one was behind the desk so we had to call the employee multiple times for assistance with faulty items and issues with our room/amenities and she didn't answer the first few times we called & didn't come to check the desk even though I waited at least 10 minutes before going to my room to use my phone. The bathtub had a leaky faucet and was quite annoying to listen to all night & is a huge waste of water for a simple inexpensive repair. The toilet overflowed all over the entire bathroom floor while my husband and I were at the so called Continental breakfast even though we used it once the entire stay (it flushed without any issues & was not overflowing before we left the room). I called the front desk to notif
Brittany
Brittany, ทริป 1 คืน
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