My family and I stayed over Thanksgiving weekend, and while the staff was polite, we ran into several issues. Our first assigned room was still being cleaned, and the second room had a toilet that wouldn’t flush until maintenance fixed it while we were out. My husband and I were placed on the second floor while the rest of our family was on the fourth, which was disappointing since we were hoping to stay together.
My family’s adjoining rooms had multiple door handles that were loose or falling off. One handle even fell on my toe and left a bruise. Breakfast also lacked variety, and as someone with type 2 diabetes, I struggled to find options that fit my dietary needs.
The pool and hot tub were nice and at good temperatures, but two hot tub jets blew cold water. The pool room floor became slick quickly, and my two-year-old nephew slipped (thankfully not badly, he just scared himself). The room itself was also quite cold, and I was shivering just walking to the restroom.
There were some positives, but too many preventable issues made the stay less comfortable than expected.