6/10 ดี
18 เม.ย. 2025
Great room, poor service.
Elmbank has a lovely two bedroom suite in the loft. The room layout, bathroom and beds were very nice and it is difficult to find rooms like this for a family close to the city centre.
Unfortunately the room is in a separate building and there is no lift. This was not mentioned on booking and sadly no assistance was offered on arrival, meaning we struggled with two children and lots of bags.
There is only one small bin in the bathroom and nothing to use in any other rooms. As a family the children often need snacks, juice etc so this would improve the room.
We also noticed that the floor was dusty and unswept. Many handles were broken and fineshes were poor.
The cupboard used to store spare pillows was was also home to several bin bags of waste which were not even from our room, which is below the standard I would expect for Hilton and this price. I explained this to staff each day with no change.
I would like to stay here again. York is lovely and the layout and location of this room were very good. I'm not sure the service met the price though.
Vinny
Vinny, ทริปกับครอบครัว 2 คืน
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