Our stay at the Surfcomber Hotel in Miami was made unforgettable thanks to Juan at the front desk. From the moment we arrived, he went above and beyond to ensure our check-in experience was smooth and welcoming.
We had no idea it was Ultra Weekend, and the city was absolutely packed, but Juan worked his magic and was able to accommodate an early check-in for us. Not only that, but he also provided us with waters and made sure we felt truly taken care of. His professionalism, kindness, and attention to detail rival even the service we’ve experienced at high-end hotels like the Ritz-Carlton.
Juan, you set the bar incredibly high! We sincerely hope your outstanding service gets the recognition it deserves. Thank you for making our stay exceptional we will definitely be back!