The hotel offers excellent service with impressive efficiency. The facilities are well-maintained, modern, and exceptionally clean. There’s a great variety of alcoholic drinks, and the theater was truly stunning! Every staff member we encountered was warm and welcoming—especially Carlos at the front desk, who checked in with us daily to see if there was anything we needed. Bernabe at Surf & Turf left a great impression, and Katheri at the Main Bar was especially friendly and engaging—her smile always brightened our day.
We did have one less-than-ideal experience dining at Las Dunas, where the staff seemed a bit down and service was noticeably lacking. However, this minor hiccup didn’t take away from the overall high standard of service and hospitality throughout the hotel.