6/10
The front desk team does not understand or execute a service culture. We stayed at the hotel for 4 days and on the first day informed the front desk that our televison was not functioning. They sent several maintenance people to check on it each time, the maintenance folks told us that there was nothing they could do to fix it. We asked to move and were told nothing available. We were told they would speak with management and get back to us- never heard a word. Upon check out, I asked if they would do anything on the invoice and was told that was not in their control. seems like not much is in their control. Need some service training.
Peter
ทริป 4 คืน