Check in was an hour late because the room was not ready/cleaned. they offered us complimentary tokens for 2 drinks and to wait in the restaurant. One of the elevators didn't work so the others were always very busy/slow. I had requested an upgrade and was never notified until I asked at check in that I did not receive the upgrade. The television would spontaneously shut off as well.
John
ทริป 4 คืน
2/10
Charlotte L
ทริป 1 คืน
10/10
francine
ทริป 1 คืน
2/10
Awful will never stay here again or recommend it to anyone!! The shower did mot work and the toilet ran all night long!! Horrible hotel experience!!
Gytree
ทริปกับครอบครัว 2 คืน
10/10
Leonard
ทริป 4 คืน
10/10
Leonard
ทริป 3 คืน
10/10
Aline
ทริปกับครอบครัว 5 คืน
10/10
Mary
ทริปกับครอบครัว 1 คืน
6/10
lian z
ทริป 5 คืน
2/10
Rooms too small and elevator did not work at all!!
Gytree
ทริปกับครอบครัว 3 คืน
10/10
Sapna
ทริป 4 คืน
6/10
Chambre très étroite avec un lit assez peu confortable
j b
ทริปธุรกิจ 2 คืน
10/10
ผู้เข้าพักจริง
ทริปกับเพื่อน 5 คืน
10/10
I am so glad we stayed here. This hotel is gorgeous, and the room was incredibly comfortable. Loved that the minibar food and drinks were complimentary. Everything was impeccably clean. Breakfast in the morning was an excellent buffet-style array of hot and cold items. Location is perfect - connected to Victoria station. We will stay here again for sure.
Kirsten
ทริปกับครอบครัว 2 คืน
8/10
Lovely hotel in a great location, only issue was the elevators being out and having to navigate to get to the room. Also it being a heat wave, the air conditioning didn't work well a few nights. Food was good and drinks were better!
Laura
ทริปกับครอบครัว 5 คืน
10/10
Mikael
ทริป 2 คืน
8/10
Difficult to navigate in this hotel built on 2 different buildings
Stan
ทริป 3 คืน
8/10
Great location. Friendly staff.
Marchelle
ทริปกับครอบครัว 2 คืน
10/10
Beautiful hotel. Fantastic sleep
Lynda
ทริปกับครอบครัว 1 คืน
6/10
I accidentally ended with a double booking on the train from Gatwick. I would have been happy just to take another day sometime, but they gave me a lot of nonsense on why they couldn't. Eventually got a credit via hotels.com but a faff.
Philip
ทริปธุรกิจ 1 คืน
10/10
Ein Ort für eine Alleinreisende Frau um sich wohl und sicher zu fühlen. Perfekte Lage, äusserst freundliches Personal
Karin
ทริป 1 คืน
10/10
Karin
ทริปธุรกิจ 1 คืน
10/10
Great location, was a bit chaotic at check-in, otherwise a great experience.