The hotel itself is absolutely stunning, & the restaurant is great.. But unfortunately, the staff didn’t meet our expectations. They were cold & not very welcoming. We initially tried to secure a reservation at the Rote Bar which is in the hotel, but despite the restaurant being more than half empty, they were not accommodating. They said we need to book in advance even though we are a hotel guest. It wasn’t until the following day that they managed to arrange a lunch reservation, which we did appreciate. However, the overall energy & attitude of the staff made us happy we only booked one night.