Very disappointed with hotel.com, i expected the site to be credible. When i got to osaka, went to address that was stated at booking to find out it was a building but place for staying, doors locked and no one answering the doorbell and knocks. I had to go to 3 hotels just to find a place to stay for the night, imagine walking in the rain with my kids. How traumatic, imagine the charge it caused me for last minute booking. Very disappointed with hotels.com. Will never use site again.