The staff was unfailingly helpful, to the extent they were able. However, I was first checked in to room 746 but when I opened the door I discovered the room was missing a desk, a chair for the desk, a carpet and a built-in to put your suitcase one [all items which were in rooms 1004 and 524 where I stayed a week earlier]. When I went to reception to report this they "upgraded" me to room 1242. Sadly, although was, ostensibly an upgrade and it WAS on the 12th floor and WAS a little bit larger than 1004, 524 or 746, the room was ridiculously "defective" in that the TV had fewer channels than 524 or 1004 [never checked 746], the bathroom, which was very clean and very spacious had these little individual containers of shampoo, conditioner and shower gel compared with in shower pump dispensers in the other rooms, the room did NOT have a temperature control which WAS in the other rooms. I noted this on check-out to the concierge and they agreed but were in no position to do anything except report this. By far the worst was a ridiculously soft bed. So soft I actually slept on the floor! That was rather than take a chance of hurting my back. Given these experiences the hotel, IMNSHO, does NOT deserve a 4 star plus rating.