8/10 ดีมาก
7 ก.ย. 2025
Great hotel but room service problems
Second stay at this hotel, which is clean, comfortable and has great gym facilities. Friendly welcome on arrival. Unfortunately we did have an issue this time when ordering room service. After waiting over an hour for the food to arrive, we rang the room service number and were told that because we hadn’t answered the door when staff tried to deliver the food, the order was cancelled. Staff couldn’t say whether we would still be charged. We contacted reception who arranged for the food to still be sent up, and the staff member who then brought the delivery told us that she had been knocking on the wrong door previously - so actually not our fault but our order had still been cancelled and we had been told off for not answering the door. No apology from reception, reported to management via the ‘how was your first night’ email from hotels.com and no response to that either.
Annie
Annie, ทริป 2 คืน
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