10/10 Exceptional
Nov 21, 2024
Trip to spread my sister’s and my friends ashes
I was in town to spread some of my sister’s ashes and a friend’s ashes. I travel a lot and I want to say the staff here are all extremely friendly. At check in Sherry was extremely helpful and very nice. I have a medical condition and they were able to accommodate my needs. I had a slight issue with my first room after the first night but after speaking with Eddie it was quickly resolved. Eddie is a very funny guy and very polite also. They were very happy to move me to a better room and it was even an upgrade. The manager Rodger is a very nice man and if you have any concerns or issues he is very nice there is no need to be rude to anyone here they will work with you if you have a actual issue and don’t have a bad attitude towards them. The second room was absolutely perfect. No issues and a beautiful view. The housekeepers are so sweet!! I didn’t meet not one single rude staff member. The staff deserve a 10 star rating. The hotel is great too. They had no idea why I was there but they made my stay so much happier. Be kind you never know what someone is going through. Thank you for being so kind and taking care of my issue so quickly. I will definitely return.
Jennifer
Jennifer, 1-night trip with friends
Verified Hotels.com guest review