Convenable car les chambres sont spacieuses mais simple,velles donnant côté rue sont assez bruyantes. A côté il y a de quoi trouver le petit déjeuner
laurence
ทริป 1 คืน
6/10
David
ทริป 1 คืน
4/10
The staff were nice enough. The room was absolute filth. Mould in the bathroom and bedroom. Had a much more comfortable stay at a Hostel down the road. Do not recommend.
Baden
ทริป 1 คืน
6/10
The property is centrally located. Daily? Room servicing was unreliable, had to ask for sheets to be changed after 10 days. Shower drain mostly blocked, toilet not cleaned, toilet paper had to repeatable ask for.
Perfect for a quick recovery on our way out of Hanoi
Anne-Sophie
ทริปโรแมนติก 1 คืน
8/10
ผู้เข้าพักจริง
ทริป 3 คืน
6/10
Lisa
ทริป 3 คืน
6/10
Lots of noise at night, staff didn’t remove the portable bed after committing, fid not understand English properly
SUMAN
ทริป 1 คืน
8/10
Central location. Good customer service.
Bethan
ทริป 2 คืน
4/10
Ruby
ทริปโรแมนติก 1 คืน
2/10
Hiroaki
ทริป 3 คืน
10/10
Kristoffer
ทริป 1 คืน
2/10
Noe
ทริป 2 คืน
4/10
They should try to be smart, very smart. Especially the bathroom. They should replenish toiletries as well as scrub the toilet floor and walls so that clients plan to come back or refer other people. They should also sweep the room floors everyday when there is a client. They should be professional especially on the reception area. They should buy proper detergents not user old containers over and over again to refill.
They are nice people but dirty.
Angeline
ทริปธุรกิจ 7 คืน
10/10
Overall stay was pleasant. Staff was friendly. Lift very smooth. No issues.
Only negative is that the bathroom was not as clean as photos presented, and there were ants.
Peter
ทริปโรแมนติก 4 คืน
2/10
The photos used for reference is not accurate. This hotel has seen better days. The shower and bathroom sinks haven't been cleaned in years covered in soap scum and the tiles were lifted off the floor with dirt coming out of the cracks. There were also holes and cracks in the walls with ants coming out of the opening.
Also we booked a king bed plus 2 twins and it turned out to be one twin bed and one cot. We specified that we booked based on the bed listing but they informed us there is no room with 3 actual beds. Expedia really needs to change that as it is inaccurate info.
We pre-paid for 4 nights and left after the first night. They would not refund us even with the issues we outlined. The front desk in the evening was very unpleasant. While we were trying to check out, I asked if we're good to leave after we returned the key, she said to wait and then started ordering food on her phone. We just took our belongings and left.
I have never given a bad review before but I do think its the hotels responsibility to have proper cleaning and sanitizing of the rooms as well as pest control. I was in Vietnam for 3 weeks and no other lodging had issues. It needs to be properly maintained with the bare minimums and fix all the walls and floors.
Great location and friendly staff. It was just a few minutes away from the lake.
Marvin
ทริป 1 คืน
6/10
ผู้เข้าพักจริง
ทริป 2 คืน
10/10
My room was exactly as advertised, with a large balcony :). Location is great , right in the middle of everything ! There are no pool or gym but was not expecting one .
The staff is what made this stay so good . They were very attentive always welcoming and arranged my tours to surrounding areas. Good stay all in all
ผู้เข้าพักจริง
ทริป 7 คืน
10/10
The girl on reception was exceptional each morning at breakfast and throughout the day and I can’t praise her enough as were the other staff would return next year if coming to Hanoi
John
ทริปโรแมนติก 7 คืน
10/10
トイレの排水口から変な匂いがする。臭かった。
ผู้เข้าพักจริง
ทริป 5 คืน
10/10
We had a incredible stay at Hanoi Gatsby! The staff is very friendly and will help you with whatever you need. The rooms are very nice and spacious. Breakfast is very nice since you can order two options from a menu plus serve yourself in the buffet. Localization is also great! Walking distance from the main attractions. Would definitely stay here again!