Our overall experience at the hotel fell short of our expectations. While the free EV charging and great location were appreciated, several aspects need improvement.
Upon arrival, we were offered welcome drinks. Two of us were directed to a high table in a corner, where no other guests were seated. When the other two people visiting us, they stood beside the high table with no greeting and service were provided. However, as soon as we pulled over two chairs from the nearby bar counter to sit together, a waiter promptly came over and informed us that we could not sit there due to it being an aisle and presenting safety concerns. While we fully understood and respected the explanation, it was disappointing that no alternative seating or solution was offered. This interaction—especially in contrast to the complete lack of attention before—made us feel unwelcomed and somewhat disregarded during what was supposed to be a welcoming experience. We also booked a room advertised with a king-size bed but were given a queen-size. This discrepancy was frustrating and affected our comfort.
Furthermore, during check-out, while we were still packing, a cleaning staff member entered our room without knocking and casually asked, “Whoops, can I clean now?” Thankfully, the timing wasn’t worse, but had we been changing or not appropriately dressed, the situation could have been extremely uncomfortable. This raised concerns about privacy and staff communication protocols.