The lobby restrooms do not have baby changing tables. Almost unheard of in 2025.
MaryLou
ทริปกับครอบครัว 4 คืน
4/10
We arrived and checked in. Waited an hour for luggage in the room and decided to collect it ourselves. The pool was so busy. They allow people from outside to use the facilities. Then two conferences arrived so there were business people wondering around having meetings with laptops around the pool
Paul
ทริป 1 คืน
2/10
Ed
ทริป 1 คืน
2/10
Annabelle
ทริป 3 คืน
8/10
Staff meeting lasted until after 11am while guests were waiting to order drinks and ice cream. Parking advertises for around $70 per night, but we were charged $130. Also, there was not enough umbrellas for the pool chairs (Said by a staff member). Compared with other Hotels, Eden ROC is not there yet.
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
10/10
Amazing
Linda
ทริปกับครอบครัว 2 คืน
10/10
Oliver
ทริป 3 คืน
10/10
Diana
ทริปธุรกิจ 2 คืน
10/10
Valerie
ทริปกับเพื่อน 1 คืน
10/10
Kyana
ทริปกับครอบครัว 2 คืน
8/10
Andrea
ทริปกับเพื่อน 2 คืน
10/10
Friends and I celebrated my 50th birthday at Eden Roc. The staff was incredibly friendly and helpful. My suite has a beautiful view. We ate at Ocean’s Calling for casual lunches and food was very good. This hotel was quieter than some lower down on mid-beach and that was fine with us.
Jonathan
ทริปกับเพื่อน 2 คืน
10/10
It was an amazing vacation. The children had a lot of fun. The family laughed in the birthday boy turning 78 was really impressed with it all thank you eden roc hotels.com for making it special.
CARMEN
ทริปกับครอบครัว 2 คืน
10/10
Theodore
ทริปกับครอบครัว 3 คืน
6/10
ผู้เข้าพักจริง
ทริปธุรกิจ 2 คืน
4/10
ผู้เข้าพักจริง
ทริปธุรกิจ 3 คืน
10/10
Diana
ทริป 1 คืน
8/10
Nice hotel, but dated. Rooms need a makeover but the staff was great! People working at the hotel really seem to care.
Louis
ทริปกับครอบครัว 1 คืน
4/10
Ali
ทริปกับเพื่อน 3 คืน
8/10
Louis
ทริปกับครอบครัว 1 คืน
6/10
Beware! The ocean social bar doesn’t point out the 22% service charge. Which is the gratuity. They hope the patrons are relaxed and drunk enough to not notice.
Concierge is worthless and they don't give you much information. You’re better off researching things yourself
Maria
ทริปกับครอบครัว 4 คืน
6/10
I chose two Bay View rooms but neither of them saw the bay, because it was somewhow not looking at that direction. So what I saw was the roof of the smaller building and thats it. I always had to ask for towels or for the refill shampoo, because it was already empty when we checked in. The hotel is always booked for some events, so one day the big pools were closed and the other day the lower small one. So you cant even choose when to use the pool. The coffee cups in the room were never changed. I guess they were just rinsed and put back with stains. I would have expected a better service from this hotel. The check in took way to long, I dont know why it takes that long when you already had payed everything. We checked in in the evening and there was nothing special for a welcome.