Comfortable and pleasant stay. However, overall, building along with rooms need to be renovated as its age and clear signs of deterioration could easily be seen.
ผู้เข้าพักจริง
ทริป 1 คืน
4/10
Hotel is ok, very noisy at a weekend, do t forget your earplugs, rooms are dated and the car parrk has no signage to tell you to pay at reception, i got stung for 24 quid to park overnight, without any refund from reception.
Graeme
ทริป 1 คืน
4/10
Poor lighting in the room. No air conditioning. Reception not always helpful. Taxi from dedicated phone line did not arrive.
ผู้เข้าพักจริง
ทริป 5 คืน
10/10
Susan
ทริป 1 คืน
8/10
Stay was just ok. Room had no air conditioning, no fridge and staff were not overly helpful or friendly. I received an email from hotel 2 days prior to check in asking if I would like to upgrade room for a small extra fee if upgrade was available. I selected yes. On arrival staff had no idea what I was talking about and said the only upgrade they could offer me was for a smaller room.
Judith
ทริป 3 คืน
6/10
Tomas
ทริป 2 คืน
8/10
It was fine. No air conditioning or fan didn't make sleeping that pleasant. Breakfast was good one morning and not good the next. Location was great for restaurants.
Matthew
ทริป 2 คืน
6/10
The surly receptionist gave the wrong room. We paid for a double room with a river view—what we were given was a room on the first floor facing an alley—and it was not even a double room. Almost $400 a night and that was beyond unacceptable. My spouse went and spoke to management and they eventually agreed to give us the room that we sought and paid for; a double room with a river view. The check-in experience was the worst I’ve ever experienced in 30+ years of travel. Rude receptionist was taunting me to prove that I purchased the river view room. After we got the correct room the experience at the hotel increased.
ผู้เข้าพักจริง
ทริป 2 คืน
8/10
ผู้เข้าพักจริง
ทริป 1 คืน
6/10
O Hotel é ok mas muito longe de representar a Rede Accor que tem decaido muito.A localizacao é boa mas a zuada da rua( relatada por muitos outros hóspedes)nao não deixa ninguem dormir. Inclusive me surpreende que a policia nao faça nada com um bando de jovens que ficam ate tarde na rua fazendo vandalismo na madrugada sem deixar ninguém dormir. E me impressiona que o hotel sabendo disso nao coloque uma acustica na janela para impedir o som da rua.
Silvana M
ทริปกับครอบครัว 1 คืน
2/10
Don’t check in here unless you’re ready to deal with arrogance and zero accountability. Our first room had no heating – radiators didn’t work. Things break, fair enough, but the way we were treated by Cathlynn at reception was unacceptable.
At 7:30 PM we reported it. By 9:30 PM, still nothing had been done. We were handed a shabby blanket and a small heater. At 11 PM we were downgraded to a smaller, warmer room.
Next morning we were promised a 30% refund and an upgrade for our last night. What we got was the same category we originally booked – not an upgrade. Worse, the room hadn’t been cleaned: used coffee cups, wet towels, unmade bed – and our luggage was already moved in.
Again, met with “not my fault” attitudes. I repeatedly asked to speak to the manager – apparently never there, even though we saw him during breakfast.
Hotels.com was no help either. Claimed they couldn’t reach the hotel – I called myself and got through instantly. Staff kept apologizing but never followed up as promised.
This hotel needs someone responsible at the wheel. Until then, stay elsewhere.
Jesper
ทริป 2 คืน
10/10
Nice location and comfortable room with view of the river
Wai Man
ทริป 1 คืน
8/10
Dale
ทริป 1 คืน
8/10
Really nice hotel but the street outside was so loud during the night, struggled to sleep. Quality hotel though in every other way and close to the station.
Guy
10/10
Jatin
ทริป 1 คืน
10/10
Claudia
ทริป 2 คืน
8/10
joshua
ทริป 1 คืน
8/10
Ulrika
ทริป 1 คืน
10/10
All of the staff were extremely friendly. I am coeliac and I really appreciate the gluten free station for breakfast. There was something to suit everyone for breakfast from fresh fruit to traditional full Scottish/ continental. We also had our evening meal in the hotel and the waiting staff obviously took my dietary requirement seriously and checked with the chef if my choice of meal was safe for me to eat. This is our second stay at the hotel and will return again. The bed was very comfortable. We were on the third floor so there was no noise from the street. Didn’t book a river view as only there for one night. The room was clean with a modern shower/ toilet but would benefit from a bit of an upgrade as the carpet was a bit tired looking. This did not detract from our stay and we will certainly return.
Nicola
ทริป 1 คืน
10/10
good
xinkuan
ทริป 1 คืน
8/10
Whilst there was nothing particularly wrong with this stay, it didn't 'Wow' us. Both of us had booked the same standard of room yet friend got significantly larger room including sofa. We had a very small room with no chairs.