โรงแรมแอคเซียม ซานฟรานซิสโก, ซานฟรานซิสโก

Upon making the reservation, the only rooms available were “2 queen bed” rooms. I made my reservation for just one night for my wife, her friend and my daughter to go to the “Nutcracker Ballet”. On arrival and check in, the room the gave them was “1 king bed” instead of “2 queens”! Apparently all their 2 queen bed rooms were under construction and had no heat, a/c or ventilation. They never mentioned this to my wife at check in so you can imagine how my friend and daughter looked at her! The bed was fine, but the crummy rollaway/hide-a-bed was horrible. My daughter barely sept at all because she had a spring poking her in the middle of her back and the steel frame was so loud every time she moved she was afraid of waking her mom and friend up. They’ve stayed here several times for these Ballet trips, but I guess I’ll have to find another hotel for them from now on. Disappointing to say the least!!

Honestly the room was too small compared to other hotels I stayed near the area. Unexpected fees.

Great location for shopping. The hotel is well kept and updated. I’ll stay here again.

Great location and very good front-desk staff. A little too hip for their own good—no drawers and 5 clothes hangers in a room for 2 people staying 3 nights, really?? The cafe in the lobby would be super convenient if the people behind the counter would ever look up or acknowledge you, let alone wait on you. Comfy bed and nice shower but overall experience only meh.

Pleasant stay in this well done boutique property. Convenient to everything in Union Square.