I’ve been coming to this/hotel for the last three years now and usually go twice a year. I usually never have an issue with the staff nor with the facility itself, however, for this holiday trip, specifically for the Fourth of July, it was a different story and a very negative experience.
Not only did Cielo Stays, the people that I usually get the condo with, failed to inform me that the pool at the hotel was going to be unavailable during the entire time of our day due to some renovations being done, but the hotel did not inform me either. This is a big problem considering I have a family and I have young children that we’re looking forward to going swimming as anybody does on their vacation Especially in a pool. Stated this wasn’t the only issue the fire alarm went off three times in a row in the middle of the night on three different occasions. This is documented as well at their hotel. I would say this is the worst I’ve ever had at the facility, and I really believe it’s because they weren’t staffed enough and did not have enough staff on hand maybe due to the holiday itself. Also the El Hause Cafe, Is one of the worst places to go eat at. They are very rude when you are an American, even though they live in America, but they are Argentinian and I have never in my life, experienced rudeness The way I did with them. I hope next time it will be better.