This is not a family friendly hotel and I would not recommend to anyone with children under 13.
With children aged 8 and 11 we did not have a good time and the children were left feeling unwanted at the hotel due to the following:
1) Although my booking clearly stated breakfast was included for 4 people, when I arrived I was told children under 11 were to pay £18 per child per day
2) children under 14 were unable to use the pool
3) children under 13 were not allowed onto the lounge floor
I’d also clearly stated that I was bringing children aged 8 & 11 to the hotel and requested extra kids beds to our prestige room. On arrival there were no extra beds. I was told these would be added at turn down. However, when I arrived after turn down with two very tired children there were no beds. I tried to discuss this over s call down to reception but ended up having to go down due to communication challenges. I was then told that they could only supply 1 bed at an extra charge of 7k yen (£40) per night.
So fir the rest of the trip my 8 year old had to sleep in our bed!!!
Highly frustrating and made us, as a family, feel very much unwelcome.
There are clearly some in-family friendly rules at this hotel. Which is frustrating as I booked it because it was recommended as family friendly.
Some flex for families need to be considered - e.g : kids beds, and time each day in the pool for families.