Product and service are good value for money! But one thing that I would like to point out. As I arrived at the hotel at night, around 7 pm, there is no one at the arrival point. We all need to carry our stuffs ourselves. Also, upon departure, the staff who check-out didn't offer any help for our stuffs, my opion, it's unacceptable as it mention as a luxury hotel. Last but not least, I forgot to tell you that your shower was broken since we arrived and yes, coz your staff at Fromt desk not seem welcoming. :p