2/10 Poor
26 Oct 2024
Avoid! Awful, shabby and dangerous room.
I don’t like giving negative reviews so positives first. Location in central Florence excellent & close to the station. Staff were friendly. Large comfy bed. Good continental breakfast but time available could be extended.
Unfortunately, none of the above make up for possibly the worst room I have stayed in, in the last 30 years. Room small, dark & shabby with paint peeling from the walls & scruffy little built in wardrobe. En-suite tiny & very tired. En suite door was hanging dangerously by the upper hinge only, as the lower one had rusted & broken away from the rotten door post. The raincan shower head was broken so very difficult to direct the flow of water in order to have a decent shower. No plug in the sink. No instructions for aircon and couldn’t get it to work, despite using online user manual. The electric went off 3 times during our 4 day stay and we had to pack in the dark. We did consider asking for another room but found out online that the hotel was fully booked. I wouldn’t recommend this hotel to anyone, very shoddy and poor value for money. The owners will probably say we should have flagged up the problems but it is clear the damage to the en-suite door, and shower head are not new and they must be aware of them. They just choose not to fix them as they know they’ll always have custom. I actually found a 10 cm piece of door frame down the plug hole & the shower rail & curtain on the floor after maid had been. Smoke alarm was also disconnected in a drawer!
Verified traveller
4-night trip
Verified Hotels.com guest review
