I had a wonderful stay at the Lutus boutique Hotel . The staff were fabulous, extremely kind, helpful and professional. Especially Jenny help me a lot , help me drive to change money , book the taxi, give me a nice recommendation trip to Hay Long Bay, it's really a nice travel , and also Max help me book the one day tour and also change the room with balcony too, they are very helpful.
My room was a nice size and very tastefully decorated. Bed was huge and very comfortable. There was a good selection at breakfast . This hotel is in a great location in the heart of the old quarter and a great place to explore Hanoi from.
Highly recommend to stay here , they will look after you so well and help you organize the interesting trip.