Extremely Poor Service and Hospitality – Highly Disappointing Experience
The service and hospitality at this so-called 4-star hotel are absolutely pathetic. The “Superior Room” assigned to us doesn’t even have a window with a proper view — it faces a dead wall covered with pipes. To make matters worse, the geyser wasn’t working at all.
We complained at 10:15 AM, yet by 11:50 AM, the staff had neither resolved the issue nor offered a suitable alternative. They eventually provided a heating rod, which didn’t work either. When we approached the reception again, the person there was completely clueless and had no solution to offer.
The staff seem least bothered about customer satisfaction or the value of a guest’s time. This level of negligence is unacceptable, especially from a hotel claiming to be 4-star.
Save yourself the embarrassment and book somewhere else. Honestly, even a ₹1,000-per-night hotel could offer a far better experience than this place.
I have attached photographs of the room, the view (or lack thereof), and other aspects of the property for reference. I would strongly advise others to think twice before booking this hotel.