I gave it a 4 star on cleanliness and comfort for 2 reasons. There was a small hairball in the tub and on the bath mat towel. I know this can happen with the laundry, however, I don't want to see another person's hair in the bathroom. Also the mattress on the bed is in serious need of being replaced. The entire left side (closest to the bathroom) was caved in. I felt like I was sleeping in a hole. Other than that, my stay was terrific. Clean, quiet, close to everything. I do wish hotels would offer more gluten, dairy, egg free breakfast options.