6/10 Good
21 Dec 2023
Poor customer service
One of my family members was sick so we decided to stay an additional night. The day before I went to the hotel's reception and asked to book the additional night. They said they couldn't do it directly and suggested using a website. I tried booking the additional night through the hotel website but it was not working, so I ended up booking it through Hotels.com. The next day when I visited the reception to make sure the reservation was extended, the lady mentioned I needed to do the check out and check-in again (go twice to the reception). They wouldn't even respect the price informed by hotels.com even when I showed the receipt. They charged an extra 20% to the rate informed by hotels.com. The hotel is surrounded in a beautiful forest but I ended up wasting 5-6 hours just dealing with the reception people...
Laura
Laura, 1-night family trip
Verified Hotels.com guest review