No additional information given whilst checking in, but later overheard another member of reception staff provide useful information to other people checking in. Staff level of service appeared very mixed, as I had cause to ask for assistance at reception and the person I spoke with was extremely helpful on that occasion. Room was small and oppressive. Absolutely no view, unless you like staring across at a block of concrete flats, who can actually see into your window. Fine for sleeping in and that's about all I can say about the room. Breakfast was excellent. Overall the hotel is really out the way of the main tourist areas in Basel. Fine if you are looking for a working hotel, as it was situated in a more industrial part of the city. Sadly, not one I would visit again.