This is a very unique hotel. Very modern architecture looks with big space around the premises. Rooms are big with patio. The rooms have a very high ceiling. The bathroom are so big. They even upgrade us to a suite. Even better.
Geaik Theng
Geaik Theng, ทริป 2 คืน
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10/10 ไร้ที่ติ
6 มีนาคม ค.ศ. 2024
Kotchanipar
Kotchanipar, ทริป 2 คืน
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4/10 พอใช้
17 กันยายน ค.ศ. 2023
The room has a musky and moldy bad smell. TV was not working properly. Did mention to staff about the smell, they offered 2 other rooms and all were equally smelly. Took one that I thought smell the least but turns out the whole night it just got worst. Sheets were very moist, so uncomfortable and smelly. Couldn’t sleep as I had hard time breathing, the smell was just so bad. Had diarrhea after dining at the only restaurant available there. Saw cockroach in the room. For alila standard, this is probably the worst experience ever. It shouldn’t been rated 4/5 star hotel. Probably 1 star
Request for check out the next day. Had to scram to look for another hotel elsewhere. Staff was going to charge me full price including the meal had I not raise concern. They didn’t seem to understand English much. They did waive off the meal in the end and did gave me some discount on the room. I asked the staff to arrange transport for me to other hotel, they did but they made me pay for the transport even though I had to leave because of the poor hotel condition.
I had hard time trying to book another hotel as I’m not familiar with the city, the driver was kind enough to help me and drove me to another hotel where I could instantly book a room on the spot which cost half of what alila was charging and condition of the room was much better with no smell in the room.
nice design, pleasant simple service and lovely experience in convenient location
niels
niels, ทริป 1 คืน
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10/10 ไร้ที่ติ
31 ธันวาคม ค.ศ. 2019
Great service by Victor
We left some of our belongings in the hotel and the Hotel’s service person Victor was extremely helpful and went the extra mile to send our belongings to our hotel in shanghai. Thank you very much Victor for your assistance.
Chong
Chong, ทริปกับครอบครัว 1 คืน
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8/10 ดีมาก
26 ธันวาคม ค.ศ. 2019
Very good hotel and we were upgraded to a bigger room. Service was fantastic , only thing was the hotel could be a lot more lively in terms of lounges performances and perhaps station more staff to make sure the floor at the swimming pool are dry
Chee Mun
Chee Mun, ทริปกับครอบครัว 1 คืน
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8/10 ดีมาก
2 ธันวาคม ค.ศ. 2019
Yin Ching Winnie
Yin Ching Winnie, ทริปกับครอบครัว 4 คืน
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8/10 ดีมาก
13 มิถุนายน ค.ศ. 2019
Other than they allowed hotel guests performing at the bar (with not so good voice), understood it might be memorable for their own group of friends but other guests might not enjoying the non-prof. performance. The rest of what the hotel has provide pretty much satisfying.