I have hotel.com pre paid reservation for 4 nights and I have paid 108$ but the tuyap hotel receptionest refused this reservation and forced me to pay 90$ Extra fees and told me thier fees for these 4 nights should be 200 $ ,I tried to contact with hotels.com many many times a d hotels.com contacting with Tuyap hotel without any soltution , finally I paid 90$ extra to them , then I was very angry and de decidedto leave the Tuyap hotel after 2 nights , Tuyap hotels told me that Hotels.com make a punishment 90 $ to them because they refused my reservation and forced me to pay 90 $ so if I want to go I should carry out the half of this punishment and they gave me 50 $ and discounted 40 $ as a Hotels.com punishment, finally it was a very terrible and I very disappointed from both of Tuyap hotels and Hotels.com , so it will be last time to have hotel reservation by Hotels.com
Mostafa
Mostafa, ทริปธุรกิจ 4 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
6 พฤศจิกายน ค.ศ. 2018
The never respect online reservation... and did not say it clear that there is now available rooms they just told me wrong address and never answer my phone.