สปริงฮิลล์ สวีทส์ บายแมริออท ออร์แลนโด ธีมพาร์คส์/เลคบูเวนาวิสตา, ออร์แลนโด

We checked in late Saturday after a full day at Disney. The toilet was not working/not flushing. There were no extra sheets or blankets for the pull out bed (we had 5 people on our reservation). So at 11:30 pm we had to call for sheets/pillows. A maintenance person never showed to fix toilet after being called THREE times. We had to go down to lobby to use the bathroom from the 4th floor. With 5 family members you can imagine what a hassle this was. There were also only 2 stalls in the lobby bathroom and they were out of toilet paper. I went to desk to complain at checkout (early Sunday because we were headed out to the parks again) and the lady at the desk apologized and offered to waive the parking fee... waive the parking fee for a non working toilet and terrible customer service?! I told her this is unacceptable & we will not return. She didn’t seem bothered by that. I do not recommend this hotel.

I love this hotel. When we got there the staff was amazing and extremely friendly. We had a Electric scooter delivered to the hotel and had no idea how to break it down to put in the car. The front desk staff showed us step by step how to do that several times until we figured it out. The hotel was extremely clean and very assessable for my mom. The roll in shower with sit in chair was perfect. The rooms were nice size and the beds were very comfortable. The free breakfast was very good with many choices. We ate there every day of our 7 day trip. The staff was the best part about this places. Whatever we needed they went out of their way to provide it with a smile. I can’t say enough kind words about the staff. The drive to the parks took about 20 minutes and cost about $15 for an Uber.? I would stay here again.

Check in was quick and efficient. The room needs more lighting. The light between the beds and the floor lamp were burned out which made the room even darker. Breakfast is served until 9:30 so my daughter and I missed but my husband said it wasn’t good.

Loved our entire stay at this new hotel . will definitely come back in the future

The room was very comfortable and the bed was prefect.