My family (my 5 years old daughter, my mom, my husband) booked 2 connected bedrooms on the top floor with a private balcony. We booked this in October for 7 nights with 470 USD. The night before our flight to Hanoi, the hotel emailed us at 9.30 pm and said the room had a problem and they would refund the money or book us another hotel with the same level. Given that it’s a few days before New Year, there was no way we could find another place so we asked them to book us another hotel. When we arrived around 7pm Hanoi time, one of the staff put me on a motorbike to see the hotel he booked for us. The first hotel he took me was decent but he told me the room only available for 1 night and I HAD TO PAY MORE MONEY because what I paid for my 7 nights at the Golden Rooster Hotel was TOO CHEAP. Then he took me to another nasty smelly cheap hotel and kept telling me to stay there for 7 nights. It was just a room with 2 big beds, I couldn’t imagine us 4 sharing a room so I said no. We got back the the golden rooster hotel and I begged for a room we were so tired it was almost 9pm, so they put us in a small tiny room for 4 of us. Lucky, I found out that the Somerset West Point Hanoi was available for 7 nights via Agoda. So I paid another 947 USD for my family to stay at the Somerset. The next morning, we asked to see our room we originally booked, they said no. One of the staff told us someone was already staying in the room. So it was clear that the hotel cancelled us for someone else